RMA Policy & Procedures
For New Handsets, RMA requests for any defective handsets purchased from VHA can be sent in based upon your VHA advantage tier, from date of purchase.
For Refurbish phones, RMA requests will need to be within 30 days of purchase. More information
Instructions
- How to activate a phone
- How to determine how much money you have left (balance)
- Adding money to your account
Instructions
Package Tracker
* Please select FedEx or UPS
Enter any combination of up to 30 FedEx Express, FedEx Ground or FedEx Freight numbers.